Privacy Policy
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This Privacy Policy describes how Shouldersclearin, operating at shouldersclearin.site and located at 121 Tauhinu Road, Wellington 6022, New Zealand, collects, uses, stores, and protects personal information when you purchase or use our online workspace audit products and related services.
Who We Are
Shouldersclearin provides professional remote workspace assessments including Starter Remote Audit, Growth Workspace Review, and Enterprise Audit Suite packages. We act as the data controller for personal information processed in connection with these services unless otherwise stated in a separate agreement.
Information We Collect
We may collect the following categories of personal information depending on how you interact with our website and services:
- Identity and contact data such as your name, email address, phone number, organisation name, and job role when you submit our contact form or purchase an audit package.
- Workspace and audit-related data including photographs, video recordings, screen layouts, equipment lists, ergonomic observations, and responses you provide during virtual walkthrough sessions.
- Technical data such as IP address, browser type, device identifiers, referral URLs, and interaction logs collected through cookies and similar technologies as described in our Cookies Policy.
- Payment and billing data where applicable, which may be processed by secure third-party payment providers. We do not store full payment card numbers on our servers.
- Communications including emails, support tickets, and feedback you send to feedback@shouldersclearin.site or via our contact channels.
How We Use Your Information
We process personal information for the following purposes, based on appropriate legal grounds under the Privacy Act 2020 (New Zealand) and, where applicable, other relevant regulations:
- To deliver workspace audit services you request, including scheduling walkthroughs, preparing scored reports, and providing follow-up support included in your package.
- To respond to enquiries, provide quotes, and manage contractual relationships with individuals and organisational clients.
- To improve our audit methodologies, website functionality, and customer experience through aggregated and anonymised analytics where possible.
- To comply with legal obligations, respond to lawful requests from authorities, and protect our rights, property, and the safety of clients and staff.
- To send service-related communications such as booking confirmations, report delivery notices, and policy updates. Marketing communications are sent only where permitted by law and with appropriate consent.
Workspace Audit Recordings
Virtual walkthroughs may involve video or photographic capture of your workspace environment. We use these materials solely to perform the audit you commissioned. Recordings are stored securely, access is limited to authorised auditors and necessary support personnel, and retention periods are aligned with the package purchased and your instructions. You may request deletion subject to legal and contractual limitations.
Legal Bases for Processing
Where required, we rely on one or more of the following grounds: performance of a contract when delivering audit products you purchase; legitimate interests in operating and improving our business, provided your rights are not overridden; consent where you opt in to specific processing such as non-essential cookies or optional marketing; and compliance with legal obligations.
Sharing of Information
We do not sell personal information. We may share data with:
- Service providers who assist with hosting, email delivery, video conferencing, analytics, and payment processing, bound by confidentiality and data protection obligations.
- Professional advisers such as lawyers or accountants when necessary and subject to duty of confidence.
- Authorities or third parties when required by law, court order, or to prevent fraud or harm.
- Successors in the event of a merger, acquisition, or asset transfer, with notice where practicable.
Some providers may process data outside New Zealand. Where we transfer personal information internationally, we implement safeguards consistent with applicable law.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy. Audit reports and related workspace materials are typically retained for twenty-four months unless a longer period is required for ongoing support under Enterprise Audit Suite or legal compliance. Contact form submissions are retained for up to thirty-six months unless a business relationship continues.
Security Measures
We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted connections for data in transit where supported, and staff training on confidentiality. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Privacy Act 2020, you may have the right to access personal information we hold about you, request correction of inaccurate information, and object to certain processing in defined circumstances. You may also withdraw consent where processing is consent-based, without affecting the lawfulness of prior processing. To exercise your rights, contact us using the details below. You may lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe your rights have been infringed.
Children
Our workspace audit services are directed at adults and organisations. We do not knowingly collect personal information from individuals under sixteen years of age without appropriate parental or guardian authorisation.
Third Party Links
Our website may contain links to third-party sites such as mapping services. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our products, legal requirements, or business practices. The revised version will be posted on this page with an updated date. Material changes may be communicated through our website or direct notice where appropriate.
Contact Us
For privacy-related questions or requests regarding Shouldersclearin workspace audit services:
121 Tauhinu Road, Wellington 6022, New Zealand
+64224143487
feedback@shouldersclearin.site